Update, 10/12: 6 iPhones showed up on my doorstep and now they’re on their way to eBay buyers nationwide. Thanks for the gift VZW!
Were you able to take advantage of this offer? Hit the comments!
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Originally posted on 09/30:
While there were many naysayers in the comments saying that it would cause people to lose their unlimited data or that people would be charged full price if they tried to activate their phones I maintained that that was all false and would be illegal.
Some people even got tweets, emails, and calls from Verizon asking them if they wanted to lose their unlimited data to get a phone upgrade but Verizon has thought better of that and will be honoring the phone upgrades from this past weekend! Here is the statement from Verizon:
Over the past weekend, there was a software issue involving some orders for customers seeking to upgrade their devices. A number of customers who were upgrading devices were able to maintain an unlimited monthly data feature while paying a subsidized price.
Verizon Wireless will honor those orders that were approved this past weekend, allowing those customers to retain their unlimited plans for the duration of their contract and receive their new device.
Verizon Wireless corrected this software issue today (9/30). The company no longer offers unlimited data plans and customers who want to retain existing unlimited data plans, must pay full retail price for a replacement phone.
Kudos to Big Red for honoring their website’s promise and congrats to all those who got an upgrade without losing their unlimited data plans!
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35 Comments On "VERIZON WILL HONOR UPGRADE GLITCH!"
All opinions expressed below are user generated and the opinions aren’t provided, reviewed or endorsed by any advertiser or DansDeals.
Dan, you are the man.
Yay getting the Samsung galaxy note 3 on 10/10 with unlimited data thanks Dan!!
Great news!! If I decide not to keep the iphone 5S, will I be able to sell it online and keep my original phone? Any idea if I need to remove the SIM first or perhaps activate the phone with the SIM and then remove it?
@Cranky:
Yes, you can sell it online. No need to activate the phone or SIM. The SIM should come separate from the phone.
Any idea how to get unlimited data on verizon?
Thanks Dan!
Anon: This has nothing to do with getting a new Verizon unlimited plan. For that, you would need a Delorean, a flux capacitor and Dr. Emmett Brown.
I was trying to upgrade since yesterday morning and it didn’t let me keep my unlimited!!!! No fair
@Dan:
Are you sure you don’t need to activate? I thought I read that Verizon will charge you full cost if you don’t activate 14 days from receipt of new phone. Isn’t that the trigger for the 2 year contract?
@No fair:
Such is life.
@David:
Completely false. You can do whatever you want with the phone. You’ll be locked int a new 2 year contract either way.
Any proof of that statement? From my most recent experience they just canceled the order without authorization from me!! And their assorted staff was useless-clueless (at least the 5 I spoke to)
@Chaim:
http://www.androidcentral.com/verizon-will-honor-upgrades-unlimited-data-resulting-system-glitch
http://www.droid-life.com/2013/09/30/verizon-will-honor/
http://www.phonedog.com/2013/09/30/verizon-issues-statement-on-unlimited-data-upgrade-glitch-says-phone-and-plan-can-be-kept/
http://www.wirelessandmobilenews.com/2013/09/verizon-weekender-unlimited-subsidized-smartphone-sales.html
http://stopthecap.com/2013/09/30/verizon-wireless-agrees-to-honor-website-glitch-that-offered-subsidized-upgrades-unlimited-data/
@Dan: Thanx, I actually saw all those sites (I do my research), but they are all in reference to droid-life “Here is the statement we just received”. Was hoping there is some better quote from verizon (with the name of the guy or something of the origin of the quote). I’m just hoping they revert my canceled order…
YAY thanx dan!!!!!!!!!! I finally get a new phone!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Couldn’t get to it till now, is it still available?
You can keep unlimited data if you upgrade another phone on your Family Share plan and then move it over to the phone line that has the unlimited data. VZW confirmed this on the phone to me.
thanks Dan!
So we just went ahead and fixed the glitch.
Was just in a Verizon store and another customer with an unlimited plan was offered a special of 6 GB for the same price as the standard 2 GB ($30), so for those of you who missed out on the grandfathering, you can still get plenty of data with your upgrade.
I had upgraded one line last week and they took away my unlimited data and switched me to a 2GB plan. When I saw Dans post, I upgraded a 2nd line with Unlimited data.
2 questions:
Any idea who the spokesperson for verizon is, that will honor the glitch, as it is on primary line that I need more than 2GB and I am still within my 14 days to return equipment and void the upgrade and contract extension.
#2- I would even be happy with 6GB data for $30 price of 2GB….. Is there a verizon # I can call beyond 1-800-922-0204. All customer Svc reps at generic call centers are robots who won’t honor anything their computer careen doesn’t allow for.
Thanks
thx, dan da man!
Isn’t the 6GB deal for the VZW Edge program?
If not, whoever does find out about the 6GB instead of the 2GB deal with an upgrade, can you please post it?
Thanks
Dan- it’s really not that difficult to upgrade verizon phones with unlimited data. I have 4 lines all with unlimited data and with all the warnings verizon gives you about losing the unlimited they don’t actually remove it until you activate the new phone on the line it was upgraded on. All I do is use my upgrades on different lines and I have four brand new phones all unlimited. It’s just a matter of outsmarting the computer.
What are the odds, upon contract renewal the capped data plan will be applied?
@Poley:
Zero without disclosure.
Very cool,
I still didn’t get my Toyota mugs, did you receive them yet?
Dan I am still hoping that you make a post on the best first class from NY to LA.
question. I need to book 6 tickets on united going to Israel at the end of January for my sons bar mitzvah but I only have enough points if I get a supersaver flight (I have 242,0000 points). there was a great flight for us that I saw in the summer and since then it hasn’t been shown with the 40,000 points option anymore. only 75,000. does a flight ever go back to the supersaver option or once its gone that’s it? any other ideas for us? btw, for the way back we’re going to fly elal. thanks for all you do!
i have an issue. i was part of the glitch, and i ordered a phone as well. i called up 3 weeks after i ordered to see if i can switch from a 16gb to 32gb. she said if i do i will have to cancel and re-order, meaning i will void out the glitch, we went back and forth with diff options but in the end we said forget it.
it was past date of arrival so i called up verizon, and they said it was cancelled…. of course i spoke to a supervisor who said they will listen to the voice recordings. she was as well surprised that 1- i would cancel teh glitch and 2- not order something new….
advise?
Dan. B4 u sell the iPhones on eBay I would love to buy one off you😊. Zack
So Dan, you used your upgrades to sell phones on ebay?
I was told that verizon gibes 6gb for 30$mo for these grandfather – plan breaks
Thanks Dan!
I got a 5s, delivered. I will be selling my 4s that Verizon will be replacing because of a battery issue, for $350! When the phone arrived the literature said that will loose my unlimited data. I called them up before opening the phone, and the Verizon CR told me that I will not loose my unlimited, but i would need to activate over the phone with them, not online, and I was one of the “lucky ones” Of course I had them email me in writing……Thanks again!
Was there an offer for 6 free iPhones from Verizon? Dan, could you explain how you got those 6 iPhones that you were able to sell on eBay? Does this have anything to do with the unlimited data offer?
@BobSlydell just wanted you to know that while your office space reference probably went over the heads of 99% of the people who read it, I lol-ed.
Just got 900 how much you got for urs?
Dan,
Any advice for me? I still have an Unlimited Plan and just was eligible for an upgrade? I need a new device but don’t want to lose the unlimited data.
Thanks,
Jay