What Did Amazon Give You For Your Purell Order?

I got a refund and $10 promo credit

As in they received only 1 bottle not 12?

the 3,000 cup deal turned out not to be 3,000 cups either

Danny is keeping the bottle, getting a new order of a purell case shipped later this week, $25 in account credit and a month extra of prime.
Thanks again for all you do Dan!

Just checked ups tracking and my shipment weight is 1.2 lbs. off to Amazon chat we go

Recently they had the same with diapers, A listing of 12 Packs for the price of 1, and i received 1, And they let me keep it and refunded me for that.

i didnt get my package yet. it shipped ups ground from CA to NY…

Didnt get it yet but shipping weight is only 1.2lbs so I assume it is just one bottle.

They really only deliver a single bottle for $13? I’m asking bc mine is on its way

I ordered 10 of these, so 120 bottles. We’ll see what I get when it comes this week.

i only received a prorated discount for the missing 11 bottles

Full refund and $25 account credit

Got to keep the bottle and received a full refund.

What about Staples? I just got an email saying:
We want to inform you that your recent Staples order number … could not be processed due to invalid coupon usage. You have not been charged for this order. We are sorry for any inconvenience. For current Staples promotions, please visit Staples.com.

I did the staples thing and they didn’t honor it did any body get it

@E: I got that email too

I just got a email from Staples that the order with that all free stuff can’t be send:
We want to inform you that your recent Staples order number ******* could not be processed due to invalid coupon usage. You have not been charged for this order. We are sorry for any inconvenience. For current Staples promotions, please visit Staples.com.

@YOSSI: What came instead of the 3000 cups? I ordered a few cases supposed to get it on Wednesday.

An extension for Amazon prime is the greatest scam.its only a matter of time but you will have to pay eventually

@Point lover: DACOTWA!!

I got credit on my credit card for $43

@Point lover why is it a scam of course you’ll end up paying, but each month is worth about $9 (after tax)so if u have a couple of extensions a year that’s a lot of $$$…

i got 12 bottles and received refund for the whole order.

I had the same issue with a shampoo that was titled pack of 6 and I kept getting a single bottle every time they did a replacement order. In the end I got a refund and kept 1 bottle.

I just received mine, box contained 1 bottle.

Just checked the tracking number and says the box weight is 1 lb. obviously only shipping 1 bottle. Should I call Amazon now or wait to recieve shipment. What should I say when I call?

The Amazon rep was very rude and abusive and then offered me a choice of either a United or American airline voucher

i don’t bother calling or chatting. i just send an email. i usually get a response within an hour. Almost invariably offering full refund or courtesy credit. they ask if you’re happy with response. If they didn’t offer credit or refund, just say no, you get another rep who’ll give you the refund or credit.

I was offered full refund, and after complaining that they should offer more I was offered an extended month of prime

@GH – I wouldn’t be happy to settle for keeping 1 bottle & getting full refund. That’s basically them telling you they’re not honoring the deal.

I received a refund in the amount of the current selling price $89.95

I received a refund for the amount I paid $13.33 and was told to keep the bottle.

I received a full refund, 30$ credit to the account, free one month extension of prime, and I get to keep the bottle 😉 thanks Dan!

I’m wondering what people are telling amazon when they call to complain. If Amazon rep asks you what you expected to get do you really say I thought I was getting 12 bottles of a product which retails at $5 a piece for $12.24?

This was clearly a computer pricing error and if they honor it then great. But I can’t see calling them and saying that there was an expectation that the product was coming for a savings of 80%.

@Dan – I truly appreciate all that you do for the community and for letting us know about incredible deals.

My issue is that the whole offer by Amazon was a computer error and made no sense.

You are right that in no way did people think that they were getting one bottle for 12.24, but I also dont see how someone can argue to Amazon that he really thought that they were entitled to a 12 pack for 80% off the retail price when it was a mistake by the seller.

I have never researched the issue beyond BB, but it seems to me that halachic price fraud runs both ways and that when the seller claims he did not realize that the sale had a greater deviation than 1/6 it is voidable by the seller as well.

@Neil:

Halacha doesn’t pertain to a low shelanu

Keep the 5 bottles which came. Full refund. $25 future amazon credit.

the same thing happened to me with the OxiClean deal. Just got one bottle. Unfortunately didn’t think to call and just hit the return button on the order and it gave me a refund+keep the bottle:(

@Dan – a true “voided” resolutions result in a do over where everyone gets back what they put in and the buyer does not keep the product. However, I agree with you that for Amazon and the buyer it would be the best possible result.

@Joe – although the danger of chillul prevents a full discussion of your thought, suffice it to say that the doctrine of mistake (mutual or unilateral) under American law would apply to the transaction through the aegis of dina d’malchusa dina.

Thank you for all the information.
I chatted and the guy was taking too long to actually chat with me so I typed in my request. ” I would like a refund for my order and a bonus month of Prime membership for the aggravation.” He eventually responded that he would do both.
Although I probably would have been happy with just a refund and keep the product, so thanks, all!

Chatted online with customer service. Got a refund for the item (keeping the item) and a credit for $62.75.

@Matt B: It was a computer error. Not going to take advantage of them just as I would hate for others to do this to me in my business.

@Neil:
@joe… This hardly was a mistake on Amazons part… It was in stock and out of stock 5 times all with the same title of 12 pieces.. so your issue of dan lecave zechut or any other American law doesn’t apply here….

@YOSSI
I got 1 sleeve of 100 cups and not 3,000.

I called and rceived full refund plus $30 crrdit plus 1 month extended prime.

Do you people realize that it is not amazon that you are cheating and bragging about. It is probably a small business struggling to survive that Amazon charges back to recoup anything they “give” you. My wife operates a small business and uses Amazon. They are consumer friendly and ding the business if anything happens and their answer is ” if you don’t like it, don’t sell on Amazon “. How would you like it if your business were hit with these unreasonable charges you’re bragging about due to a computer glitch? I’d bet you’d hate it. Especially those of you that claim to be religious, think about it. It is stealing at its finest.

Got to keep the bottle and received a full refund.

Full refund to my credit card plus an amazon gift card for value of original order.

I also got to keep the bottle.

I got them to reship the 2 cases I ordered, got to keep the 2 bottles I did get and received a $20 promo credit.

I got them to reship the 2 cases I ordered, got to keep the 2 bottles I did get and received a $20 promo credit.

Refund, keep single bottle, will refund shipping charge for best shipping if I reorder.

I pointed out that it’s no longer available, and he said to order when it comes back in stock.

I indicated I was disappointed, got $5 credit on future purchase of item sold by Amazon

I received only 1 pc. Called Amazon thry said that they are keeping getting complaints about this item and they can’t do more then refund me the purchase price and I can keep the item, after pushing the rep. Told me I should place another order with a 3rd party seller for $89 plus and he Amazon will refund it to me. Thanks Dan!

I got my package of Cups today, and lo and behold it was only a pack of 100 cups inside. I called Amazon and since I paid with a gift card balance, they told me they would just add $100 to my gift card balance.

Placed an order for two 12 packs. Received 2 bottles. Called and Amazon told me to keep the two bottles, refunded the full amount, and marked my account with the supposed capability of placing the Iredell again in 7-10 days for the $12 price. We’ll see what happens.

Amazon sent me 1 bottle and will reimburse me for the whole order= 1 free Purell bottle. I will also get to purchase the same 12 bottles for $12.24 if Amazon sells it again and even if it’s priced at $100.

I just chatted with Amazon, they offered me just a refund, I asked for them to please send the entire order. They stated that the product is out of stock, so I found the same item under subscribe and save, and was able to order after which they refunded my payment, so 13 bottles for free as they also refunded my original purchase.

I only got one bottle and they are refunding me.