Epic Fail: After The DOT Fails To Heed Warnings, Airlines Make It Much Harder To Qualify For Refunds
Over 2 years ago, I wrote about the flaws in the Biden Administration's DOT plans for automatic refunds when airlines make schedule changes or...
BREAKING! DOT Report: “Lufthansa Discriminated Against Passengers On The Basis Of Religion,” Orders $4 Million Fine For Collectively Banning Jews From Flying!
In May 2022, DansDeals investigated an incident where 128 visibly Jewish passengers were denied boarding for their connecting flight from Frankfurt to Budapest. You...
[BREAKING: Mileage Transfers From Hawaiian And AMEX Now Live!] WOW! DOT Approves Alaska-Hawaiian Merger, On Condition That Miles Combine At 1:1 Ratio!
Update, 9/26: You can now transfer your miles in either direction between Alaska and Hawaiian! Just select if you want to transfer to HawaiianMiles or...
As The DOT Investigates Mileage Programs, United Makes Mostly Positive Award Chart Changes
United miles have been on a steady decline since 2013. That decline has accelerated in recent years as the airline copied Delta in removing...
DOT Fines American $2.05M For 43 Lengthy Tarmac Delays
The DOT is increasing penalties for airlines failing to allow passengers to deboard during lengthy tarmac delays.
Airlines must return to the gate before sitting...
[BA And LATAM Fined As Well] DOT Issues Deceptive Press Release Detailing Fines Against El Al, Frontier, TAP, And More Airlines For Their Deceptive...
Update, 6/2/23: News coverage is reporting that the DOT has fined British Airways $1.1 million for delayed refunds during COVID, though it's actually just...
Today Is Your Last Chance To Tell The DOT To Enforce Allowing Children To Sit Next To Their Parents On Flights Without Charge!
Last year, the DOT came out with guidance encouraging airlines to do all that they can to seat children 13 and under next to...
The DOT Compiles An Airline Customer Service Dashboard, But Airlines Still Decide What Is A Controllable Delay
The DOT has surveyed airlines and put together this dashboard with airline commitments on what they will do in case of "controllable" cancellations and...
The DOT’s Proposed Refund Policy Is A Good Start, But Misses The Bigger Picture; Here’s What You Can Do
The DOT is looking to codify their refund requirements as described here. It's being marketed as great news for consumers, but I'm skeptical.
Before digging...
Airline Refusing To Provide Free Advance Seating Next To Your Kids? The DOT Wants You To File A Complaint About It!
Airlines have made it more and more difficult to be seated next to your travel companion for free.
On basic economy fares there are no...
Here Is Lufthansa’s Response To The US DOT Complaints Filed Against Them
Previous coverage:
Part 1, originally published on 5/8: OUTRAGEOUS: German Airline Bans Jews From Flying; Lufthansa Supervisor: It’s “Jewish People Who Were The Mess,...
[Air Canada Settles With DOT, DOT Will Issue New Regulations About COVID-19 Refunds] Don’t Mess With The DOT! DOT Proposes $25.5 Million Fine Against...
Update, 11/22: Air Canada has settled with the DOT for $4.5 million, though the actual fine paid to the US treasury will be $2...
US DOT: Allow US Airlines To Operate Rescue Flights To Israel; El Al Adds More Rescue Flights
Israel's Ben Gurion Airport has been closed since January 26th and remains closed through at least February 21st.
El Al has been operating rescue flights...
[Update: Another Reader Success Story!] Informal DOT Complaint Not Helping? A DansDeals Reader Finally Got A Flight Refund After Filing A Formal DOT Complaint
Update: After reading about the formal complaint process here, DansDeals reader Meir Silverman filed a complaint against Azerbaijan on September 9th for refusing a...
7/22/20 News Roundup: Israel Flights, COVID-19 Thoughts, Cuomo, AA Adding Flights, JetBlue Ditching Long Beach, Hertz “Improvements”, DOT Complaint, Elon’s Negative Fine, And More!
In case you missed it, bumping for your Sunday reading pleasure :)
Some stories and deals don’t get their own post, but should get some...
American Airlines’ Shocking Formal DOT Response; Don’t Mess With AAdvantage!
Last year I wrote about AA shutting down accounts for creating multiple or dummy AA accounts in order to generate credit card mailers that...
Aviation Showdown: Will The DOT Enforce Its Rules Against Air Canada?
After the US DOT said in April that COVID-19 was not a valid excuse to steal money from your customers and then said in...
Under DOT Pressure, United Returns To Pre-Pandemic Refund Policy For Flight Changes
United has been desperately trying to avoid handing out refunds during the COVID-19 pandemic.
Before the pandemic, United would provide refunds if they changed your...
Air Canada Offering Miles Or Non-Expiring Vouchers For Cancelations, Insists They Are In Compliance With The DoT For Not Refunding Flights
Air Canada is now allowing for bookings made from 3/1/20-6/30/20 to be converted into a voucher that has no expiration date.
Alternatively, you can convert...
US DoT To Airlines And Travel Agents: Stop The Shenanigans Or Else!
The DoT has issued new guidance clarification regarding flights cancelled due to COVID-19.
This comes after they reaffirmed that airlines must provide refunds for cancelled...
Enough Is Enough: The Time Is Now For El Al To Issue Refunds For Cancelled Flights And Stop Violating DoT Policy!
Up until April 3rd, several airlines cancelling flights were refusing to issue cash refunds. JetBlue and United were 2 of the worst domestic offenders...
Under DoT Pressure, JetBlue Revises Cancellation Policy From 24 Hours To 2 Hours
Before the DoT reaffirmed that airlines must offer refunds on cancelled flights, airlines like JetBlue and United pushed things to the limits in refusing...
US DoT Reaffirms That All Airlines Must Issue Full Cash Refunds For Cancelled Flights To/From/Within The US!
The US DoT has long stated that airlines must issue a refund if they cancel a flight. However many airlines have been refusing refunds...
US Transportation Secretary: DoT Guidance For Refunds On Cancelled Flights Is Coming “Very Quickly”
Update: The DoT has reaffirmed that airlines must issue a full refund!
U.S. Transportation Secretary Elaine Chao said in an interview that airlines not offering...
Thanks To The DoT, I Finally Got My Iberia Avios Back! Don’t Forget To Redeem Or Transfer Your Promo Iberia Avios Now!
When things go wrong with the airlines I’ve turned to the DoT to complain and have had good results. They have a convenient online complaint...
DoT Comes Through Again: JAL Will Refund Fuel Surcharges Paid For Already Booked Emirates Shower Class Tickets!
Last week I wrote about how the DoT forced JAL to refund SPG mileage transfers made to JAL before they added fuel surcharges to...
DoT Forces JAL To Return Transferred Miles To Starwood After They Added Fuel Surcharges For Emirates Shower Class Without Warning
When things go wrong with the airlines I've turned to the DoT to complain and have had good results. They have a convenient online...
The DoT Campaign Worked, Emirates Reverses Course And Will Honor Maldives Bookings!
Last Wednesday I noted that Emirates had tickets from the Maldives to Europe for $64 or to the US for $100 one-way or $142...
Is AAdvantage A ScAAm? See For Yourself And Let The DoT Know
A month ago I wrote a post asking "What exactly is American's AAdvantage?
Some commenters said I was too harsh. They said that flying NYC-LAX...
DoT Will Not Compel United To Honor Tickets Purchased In Danish Kroner
Related posts:
-02/11 United/Kroner Glitch Post
-United Will Not Honor Danish Kroner Tickets
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I joked on the DansDeals Forums that the Vegas line for the United first...
